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諾德龍 (Nordstrom）是美國高檔連鎖百貨店。諾德斯特龍 (Nordstrom) 經營的產品包括服裝、飾品、包包、珠寶、化妝品、香水、家居用品等。諾德斯特龍 (Nordstrom) 從西雅圖的家鞋店起步，到現在已發展成為遍布美國的時尚百貨店，并且發展勁頭迅猛，店數不斷增加，也不斷推出新的服務。

諾德斯特龍 (Nordstrom) 創立于1901年。它的家店鋪位于美國西雅圖，當時的店名叫華林·諾德斯特龍鞋店，以創始人卡爾·華林和約翰·諾德斯特龍的名字命名，營業面積只有20平方英尺，以銷售鞋子為主要業務，并為顧客提供修鞋服務。到1923年，在西雅圖東北部有了二家分店。1928年，由于兩個創始人的合作關系越來越糟，經過協商，他們分別將各自的股份都賣給了諾德斯特龍 (Nordstrom) 的三個兒子。1930年8月，華林·諾德斯特龍鞋店正式更名為諾德斯特龍 (Nordstrom) 鞋店。

1963年，諾德斯特龍 (Nordstrom) 購買了西雅圖的貝斯特服裝店，就此開始經營女士服裝、飾品。這舉措使諾德斯特龍 (Nordstrom) 從原本經營單品類 (鞋) 的專業店零售商轉變為多品類經營的零售商，并由此開始了向品類更豐富、更寬泛的百貨商店轉型。1966年諾德斯特龍 (Nordstrom) 開始經營男裝和童裝，商品品類大大豐富。

1971年諾德斯特龍 (Nordstrom) 公司正式掛牌上市，到1973年其銷售額超過1億美元，成為美國西海岸大的服裝專業店，同年將公司正式更名為諾德斯特龍 (Nordstrom) 股份有限公司。

諾德斯特龍 (Nordstrom) 在2007年《財富》企業500強上排名286

NORDSTROM審核基本范疇與知識

（） NORDSTROM審核基本知識

從2003年11月份開始，所有為NORDSTROM生產的工廠都要接受年次的工廠綜合檢查，這個檢查由

NORDSTROM 委托的三方公證行來進行，每12個月次，具體時間取決于檢查結果，檢查主要包括三大

部分：走廠，查看以前相關記錄，管理人員和員工的訪談。

檢查操作流程：

1 由三方公證行到工廠檢查

2 檢查結果留給工廠份，同時把檢查結果也發送給NORDSTROM的社會責任部門

3 NORDSTROM 仔細審核檢查結果以后，會準備糾正方案計劃

4 NORDSTROM會把糾正方案計劃發送給工廠，再次強調補救措施

5工廠要在糾正方案計劃中規定的時間內完成需要改進的項目

6 再次檢查以核對相關問題是否得到解決

（二） NORDSTROM的4個風險等級

1 SATISFACTORY

滿意等級，此等級的工廠檢查結果基本上比較符合客戶的行為守則，達到此等級以后，工廠還要接受

年次的檢查

2 NEEDS IMPROVEMENT

需要改進等級，此等級是工廠存在些問題，但不是特別嚴重的大問題，工廠必須在限定的時間內加以

改正

3 Needs Major Improvement

需要重點改進等級，此等級存在的問題與客戶的行為守則相差太遠，基本上達不到要求，需要引起工廠

特別重視，加以注意，必須在限定時間內完成改正

4 SHOWSTOPPER*

零忍受等級，NORDSTROM要求此等級的檢查結果必須在檢查結束后24小時內把報告發送到NORDSTROM的社

會責任部門，其中出現的問題已經非常的嚴重，幾乎到了客戶不能忍受的地步，比如說員工檔案中存在

虛假資料，達到此等級工廠需要立即采取補救行動措施，將會在30天后重新來檢查

（三） NORDSTROM要求立即關注（DIA）的違規界定

1 工資和工時

大量員工的工作時間需要他們睡在工作車間或工廠里才能完成

有關員工的工資補償的產量記錄與工資記錄不致

2 童工

員工擋案中存在虛假資料

工人年齡低于國家限制年齡

沒有遵守國家，客戶所要求的兒童勞動法律

3 監獄/強迫勞工

加班不自愿

每天8小時班強加分配任務

工廠有監獄勞工

4 隱瞞外發工廠

5 拒絕合作

NORDSTROM PARTNERSHIP GUIDELINES

Legal Requirements:

Nordstrom expects all of its partners to comply with the applicable laws and regulations of the United States and those of the respective country of manufacture or exportation.  All products must be accurately labeled and clearly identified as to their country of origin.

Forced Labor:

Nordstrom will not conduct business with any factory that uses involuntary labor of any kind; including prison labor, indentured labor, or forced labor.  If the factory recruits workers, the factory will pay the agency recruitment commissions and will not require any worker to reimburse fees or remain in employment of any period of time against his or her will.

Child Labor:

Manufacturers will not employ anyone under the age of 15, and younger than the age for completing compulsory education in the country of manufacturer or under the minimum ages established by law, if higher than the age of 15.

Furthermore, manufacturers of any kind, will not expose anyone under the age of 18 to situations in or outside of the workplace that are hazardous, unsafe, or unhealthy.

Harassment and Abuse:

Nordstrom expects our partners to treat every employee with respect and dignity.  No employee will be subject to any physical, sexual, psychological or verbal harassment or abuse.  Manufacturers will not use monetary fines as a disciplinary practice.  Furthermore, workers must be able to voice their concerns to Nordstrom or Nordstrom appointed staff without fear of retaliation by factory management.

Nondiscrimination:

Nordstrom firmly believes people are entitled to equal opportunity in employment.  Although the company recognizes cultural differences exist, Nordstrom will not pursue business relationships with partners who discriminate in employment including hiring, salary, benefits, advancement, discipline, termination, or retirement on the basis of gender, race, religion, age, disability, sexual orientation, nationality,marital or maternity status, work or personal affiliations, political opinion or social or ethnic origin.

Wages and Benefits:

Factories shall set wages and overtime and the legally mandated benefits and allowances in compliance with all applicable laws.  Workers shall be paid at least the minimum legal wage or a wage that meets local industry standards, which ever is greater.

Health and Safety:

Nordstrom seeks business partners who provide written documentation standards forsafe and healthy work environments for their workers, including adequate facilities and protections from exposure to hazardous conditions or materials.  These provisions must include safe and healthy conditions for dormitories and residential facilities, and they must comply with local health and safety laws and standards.

Hours of Work/Overtime:

While permitting flexibility in scheduling, we will identify local legal limits on work hours and seek business partners who do not exceed them except for appropriately compensated overtime.  While we favor partners who utilize less than 60 hours a week, we will not use contractors who, on a regular basisrequire in excess of 48 hours per week and 12 hours overtime per week, or according to local law, which ever is lower.

Employees should be allowed one day off in seven.

US Customs:

Manufacturers will comply with applicable US Customs importing laws and, in particular, will establish and maintain programs and documentation to support country of origin production verification, to avoid illegal transshipping.

Environment:

Partners must demonstrate a regard for the environment, as well as compliance with local environmental laws.  Further, Nordstrom actively seeks partners who demonstrate a commitment to progressive environmental practices and to preserving the earth’s resources.

Documentation and Inspection:

Nordstrom intends to monitor compliance with our Partnership Guidelines and to undertake on-site inspections of partners’ facilities.  Manufacturers will maintain on file all documentation necessary to demonstrate compliance and will authorize Nordstrom and its designated agents (including third parties) to engage in announced and unannounced monitoring activities to ensure compliance, including confidential employee interviews.  Nordstrom will review and may terminate its relationships with any partner found to be in violation of the Partnership Guidelines.

Freedom of Association:

Manufacturers will respect workers rights to freedom of association and collective bargaining.

Subcontracting:

Manufacturers will not utilize subcontractors for the production of Nordstrom products or components without written approval and authorization from Nordstrom, and only after the subcontractor has agreed to comply with the Partnership Guidelines.

百年NORDSTROM締造時尚的品牌經營

NORDSTROM品牌的開始  在1887年，個口袋里只有5美圓的16歲的小男孩，離開了瑞典的老家，來到了向往的紐約市，而這時他連句英語也不會說，他就是.JOHN W. NORDSTROM.
  剛去的那幾年，對約翰來說是艱難的，為了生活他跑遍美國，從加洲到華盛頓。1897年的有天，他無意間看到報紙上頭版頭條“阿拉斯加發現金礦”，2天他毅然決定要去北方。